Terms of Service

1. Acceptance of Terms

By accessing or using WorkPlanner ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to all terms, you may not access the Service. These terms apply to all users, including waitlist subscribers, beta users, and paying customers.

2. Service Description

WorkPlanner is a team-based work schedule planning system that automates roster generation, manages roles and role variants, and distributes workload fairly across team members. The Service includes web-based calendar views, an employee portal, Excel export functionality, and an intelligent scheduling algorithm.

3. User Obligations

By using WorkPlanner you agree to:

• Provide accurate information when registering or signing up for the waitlist
• Not attempt to reverse-engineer, scrape, or disrupt the Service
• Use the Service only for lawful purposes and in compliance with applicable employment law
• Keep your credentials secure and notify us of any unauthorised access
• Not share your account credentials with third parties

4. Payment Terms

Subscription fees are charged in advance on a monthly or annual basis. All prices are listed in EUR and are exclusive of VAT where applicable.

• Payments are processed securely via our payment processor
• Annual subscriptions receive a discount equivalent to two months free
• Prices may change; existing subscribers will receive 30 days notice
• Invoices are issued electronically to the registered email address

5. Cancellation & Refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain access until then.

We offer a 14-day money-back guarantee for new subscribers. Refund requests beyond 14 days are evaluated on a case-by-case basis. Annual subscriptions cancelled within 14 days of renewal are eligible for a pro-rated refund for the unused portion.

6. Limitation of Liability

To the maximum extent permitted by law, WorkPlanner and its operators shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill. Our total liability for any claim shall not exceed the fees paid by you in the 12 months preceding the claim. The Service is provided "as is" without warranties of any kind.

7. Intellectual Property

All software, algorithms, design, and content comprising WorkPlanner are the intellectual property of WorkPlanner and its operators. You are granted a limited, non-exclusive, non-transferable licence to use the Service during your subscription period. You retain ownership of all data you input into the Service.

8. Privacy Reference

Your use of WorkPlanner is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We process personal data in accordance with the EU General Data Protection Regulation (GDPR).

9. Service Availability

We aim for high availability but do not guarantee uninterrupted access to the Service. Scheduled maintenance will be communicated in advance. Enterprise subscribers are entitled to a 99.9% monthly uptime SLA as detailed in their service agreement. Credits for downtime will be applied to the next invoice where the SLA is breached.

10. Governing Law

These Terms are governed by the laws of Denmark. Any disputes shall be subject to the exclusive jurisdiction of the Danish courts. For consumers within the European Union, mandatory consumer protection laws of your country of residence may also apply. We are committed to compliance with EU GDPR and the Danish Data Protection Act.

11. Changes to Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via email to registered users with at least 30 days notice. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.

12. Contact

For questions about these Terms, please contact us at [email protected]. We aim to respond within 5 business days.